MANAGING CHANGES AT A CATERING BUSINESS

Abstract

This article analyzes management approaches and decisions
of a public catering establishment in Almaty city, the Republic of Kazakhstan.
The authors of the study used qualitative research methods in order to examine
the current situation and business processes of the object of the study. The model
of three-stage change process by Kurt Lewin was used as a theoretical basis, and
such types of analysis as the affinity diagram, the stakeholder analysis, the
interrelationship diagram, and the Pareto diagram were used in order to interpret
and understand challenges in the company functioning. The main objective of
the article is to study the activities of the research object and offer
recommendations for improving its operational activities on the market. The
authors of the article claim that changes must be managed, they also state that it
is important to know how to manage successful changes.